We strive to uphold the highest levels of quality customer service. It is our ultimate goal at American Science Labs Peptides (www.americansciencelabs.com) to create life long customers, and we will do everything in our power to ensure that your shopping experience with us is one that makes you want use us as your only source for research peptides. All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.
All initial orders will be shipped to address as provided by the customer, and as a precaution that address will be automatically verified in our system to make sure it is valid. If address comes back as invalid, we will make further attempts to contact the customer and verify the information.
All orders placed before 4pm PST will ship out same day. All orders placed after 4pm PST will ship out on the next business day. We operate on the USPS holiday schedule.
Please allow us an additional 24 hours from the time your order is processed to provide you with a tracking number. Once you have the tracking number please allow time for it to enter the USPS system and register. All orders can be directly tracked within your account that you created upon making the purchase.
We offer free domestic shipping within USA, and free worldwide shipping (to qualifying countries) to all orders over $299. Shipping will be automatically deducted during checkout, as soon as the total amount reaches $299. Free shipping is calculated after any promo codes or discounts are applied.
You are responsible to know the laws of your country. Please research all peptides and research chemicals to ensure that they are legal for import prior to ordering. Once the order has left our premises we cannot be held responsible for customs hold ups or seizures.
If at any time during the foreign shipping process a customer receives a "seizure letter" from any customs service, it is generally required that a copy of that letter is digitally reproduced (scanned or legible photograph) and e mailed to us for examination. The reason for this is to give us a chance to interpret your countries legal policies on the products being shipped and to write a response for release of the seized shipment should that be a possibility. Customer is responsible to pay any additional taxes and import fees. All items sold, are legal for sale for sale for research purposes only, in the USA and most countries around the world.
RETURN & REFUND POLICY
We will accept returns if it is due to damage that is our fault or manufacturers defect. Peptides due to their fragile nature and us being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of peptides due to this fact. Although we will listen to all cases should the need arise, refunds may be possible within 15 days of purchase. If your order has not yet been shipped and you wish to cancel your order then please email us at email@example.com and we will do our utmost to accommodate you. We cannot promise that we can intercept it though if it has already been processed.
MISSING & DAMAGED ITEMS
If you are missing an item, or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you. If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items.
As most issues can be solved very easily, we take chargebacks very seriously and will consider them fraud most of the time. Chargebacks will be taken to the full extent of law, will subject the client to being put on the no sell list.